I’ve seen too many projects fail not because the software was bad, but because the implementation support wasn’t there.
So, let’s talk about what makes the difference.
When customers choose a solution, they’re not just buying software. They’re investing in outcomes. And the Professional Services Organization (PSO) I have the privilege of leading is one of the biggest reasons those outcomes stick.
At Axway, we don’t just install and configure a product. We partner with our customers to ensure they’re self-sufficient and happy with results, based on their definition of success.
This is especially critical for organizations migrating from legacy vendors like TIBCO, IBM, or MOVEit. We’ve heard it time and again: many integration vendors lack the support and services customers need. That’s where Axway shines.
What Axway offers: services that scale with you
At Axway, our services are designed to meet customers where they are and grow with them. We’ve been doing this long enough to know what works and what doesn’t, so our services aren’t one-size-fits-all.
Before implementation begins, we collaborate on the critical ground work: step “zero,” if you will, is Consulting. We align on the customer’s business objectives and design a solution on the Axway platform that delivers real results.
Our ultimate goal is to make you self-sufficient. Unlike some vendors, we don’t want you to rely on us forever – in fact, we consider it a win when you don’t need us anymore. At the same time, some customers may need (or want) more involvement from Axway PSO.
That’s why we operate on three progressively involved levels: from supporting implementation and handing it off, to essentially becoming a member of your team to fully manage the solution.
- Build and train: Axway PSO helps you design, installs, configures, and secures your platform. Then we train your team so you can run it without us. We step away.
- Operational services: We embed part- or full-time experts into your team to help run the platform.
- Managed services: We take over operations entirely, backed by SLAs. You can be hands-off or stay involved—your call.
Learn more about Axway Professional Services
Support vs. Services (and why you need both)
Let’s clear something up, because this tends to come up: Support and Professional Services are not the same thing. But they’re both essential.
Support is your product safety net. They’re the team you call when something breaks, when you hit a wall, or when you need help with out-of-the-box functionality. They’re fast, responsive, and deeply knowledgeable. And when we do our job right in Services, Support is the team you’ll lean on long after we’ve stepped away.
Services, on the other hand, are what get you to the starting line. We consult with you to translate your business needs into a complete solution. We design the architecture, configure the platform, train your team, and—if needed—run the whole thing for you. We’re there to make sure your implementation is solid, scalable, and aligned with your business goals.
But here’s the key: it’s not either/or. It’s both. As our VP of Global Technical Support, Michael Koo, put it in a recent blog:
“A trusted partner helps guide your strategy with expert, end-to-end support.”
That’s the model we believe in. Services and Support working together so you’re never left guessing – and never left alone.
15+ years of experience and partnership. No gimmicks.
The Axway PSO team’s experience is unmatched. In North America, the average tenure of our PSO consultants is approaching 15 years. Some have nearly 30 years of experience with our solutions! That depth of knowledge is a huge differentiator.
And it’s not just about technical skills; it’s about care. One thing I often repeat to new customers is: our goal is not just to make sure you are successful; not just to make sure you are satisfied, but also that you are enabled and self-sufficient to run our platform.
This mindset sets us apart from some vendors where customers have expressed feeling trapped, needing those companies to do everything for them.
We don’t pretend to be everything to everyone, but we’re experts in what we do. And we care about doing it in a way that’s fully aligned with your business objectives.
Don’t take our word for it: here’s what customers say
Our impact is best told through the voices of our customers.
Ciena is a global leader in networking systems, services, and software headquartered in Hanover, Maryland (USA). They rely on Axway’s managed file transfer solution, SecureTransport, in a private cloud platform to effectively orchestrate a wide range of interconnected business processes like supply chain planning, sales, manufacturing, warehouse management, logistics, and more.
“None of the other vendors we considered could match […] the quality and responsiveness of Axway Professional Services,” says Manoj Kona, Director – Enterprise Integration & Automation at Ciena.
“We support a complex ecosystem of MFT use cases for the business, and moving from a 20-year-old legacy platform to a new solution was no simple task. Despite the complexity of the project, the Axway Professional Services team helped us migrate to SecureTransport in just seven months — an impressive achievement.”
Or consider Health Care Service Corporation (HCSC), a licensee of the Blue Cross and Blue Shield Association in five U.S. states, which relies on Axway B2B integration to exchange some 2.7 million messages a month, paying patient claims while remaining compliant with various state regulatory requirements.
“Every time I’ve worked with Axway Professional Services during upgrades, the experience has been exemplary,” says Corey Wegele, Senior Manager Security Platform Management at HCSC. “The team is readily available to field questions and calls, and whenever we encounter issues, we trust Axway to help us resolve them quickly.”
These aren’t isolated examples. They reflect a consistent pattern of excellence and partnership.
Avoid vendor migration pitfalls with Axway
Vendor migrations can be messy. Without the right architecture and alignment with business goals, even the best software can fall short. We’ve seen what happens when customers with complex integration needs and legacy systems try to go it alone. Spoiler: it doesn’t end well.
Even if the organization has experience with our products, they may not be up to date on the potential or newest features of the platform, and the result can be lackluster at best.
Whether it’s a legacy migration from TIBCO or IBM, or a full redesign of your architecture, our team knows how to avoid the common pitfalls—because we’ve seen them all.
We’re not here to sell you something you don’t need. We’re here to make sure your project doesn’t crash and burn. Axway’s architects are trained to listen to your business objectives and translate them into scalable, future-proof technical designs.
We believe in delivering success, not just solutions. Our services team is here to guide, support, and empower you every step of the way.
Let’s build something great — together.
Beyond the software: Why a trusted support partner is key to success