Antoine Rizk
The cost of imperfect order fulfillment
Delayed or incomplete orders affect business revenues in tangible ways and can incur high penalties. Ensuring perfect order fulfillment requires End-to-End Visibility of Supply...
Aviation industry: Ready for Customer Experience Networks (CX)
UPDATED 11/14/18
According to the 2017 International Air Transport Association (IATA) figures, commercial airlines posted their strongest financial performance ever in 2016—reporting $35.6 billion in...
IATA NDC: Overview and implementation
The NDC (New Distribution Capability) standard, created by IATA, is a distribution standard in XML format aimed at facilitating the exchange of data between...
Amazon giant: It’s not the fittest who survive
Year after year from 2006 to 2016, Amazon growth grew by 27% on average (1). Its online eCommerce business, per Deloitte, has even seen...