Tag: cxn
Customer Experience–get your board on board
Once upon a time, it was enough to have a great product and the right price tag. Correction–once upon a time it was enough...
Beyond Omnichannel: CX networks next challenge for supply chain
Traditionally, organizations have adopted an Omnichannel approach to unifying the customer experience, but this is often not sufficient or successful in delivering ROI. Omnichannel...