Tag: customer experience

People have come to us for advice on where open banking is headed, certain that it's well developed and firmly entrenched in today's digital...

Commerzbank is a leading German bank with an international presence, serving private and small business customers as well as corporates, multinationals, financial service providers,...

In our series, “Get to know the customer,” Axway focuses on getting to the heart of the people behind our customers in an informative behind-the-scenes Q&A. Last...

Bpifrance  is a French public investment bank, responsible for supporting entrepreneurs and keeping the French economy innovative and competitive. The organization finances sustainable and responsible...

In our new series, "Get to know the customer," Axway will focus on getting to the heart of the people behind our customers in...

In an increasingly competitive U.S. healthcare industry, HM Health Solutions’ clients face a fast-moving regulatory landscape, as well as customers who expect better, more...

The impact of an API platform in updating your IT infrastructure and generating better agility is demonstrated in Hong Kong telco’s success story. When a...

The largest rewards company in Brazil, Livelo, is a young, digital-native business that’s creating brilliant digital experiences for customer and employee rewards. The born-online company...

A critical component of the North American transportation infrastructure, Railinc, supports commercial and government organizations with the information services they need to coordinate millions...

Groupe AGRICA, headquartered in Paris, France, is the axis point for the agricultural world and pensioners. They play a strategic role in delivering time-sensitive...

The story of how 10 Southeast Asian nations banded together to supercharge intraregional trade by building faster, more efficient electronic customs processes is a...

PermataBank is one of Indonesia’s leading banks and a pioneer in mobile banking and mobile cash technology. Its success in harnessing the potential of...

With Axway’s Amplify API Management Platform, CommonSpirit Health has developed a rigorous data governance framework that helps ensure sensitive medical data is always protected....

A pioneer in open finance headquartered in Milan, Italy, Fabrick helps banks and third-party solution providers connect and innovate together. With Axway’s Amplify API Management...

We’ve all had our fair share of projects that ran a bit behind schedule — or even a lot. But when payments specialist AVEM...

Thanks to Axway’s Amplify API Management Platform, URSSAF - Caisse Nationale is now handling more than four million daily secure API transactions. And it’s...

In a just-released Axway consumer survey, a majority of Americans say they want greater transparency in how companies handle and track their data. They’re...

How do you become a brand-new organization overnight? That’s a question a leading U.S. insurer had to answer after a major corporate restructuring. The annuities...

Innovative customer service is not often the first thing that springs to mind when people think of government bureaucracy. And yet, Germany’s federal labor agency...

ENGIE GROUP is a global leader in innovative, low-carbon energy and services. It is France’s largest producer of onshore wind and solar power and...

All across the United States, security in healthcare is a much-needed asset to deliver better patient experiences across the board. A leading U.S. healthcare provider...

“To build our business and reduce the risk of being disrupted by an emerging generation of Fintech startups, we knew it was vital to...

AmerisourceBergen is a pharmaceutical supply chain distributor with over 100+ years of experience. Their roots run deep in innovation and niche delivery. By offering exceptional...

Concepts are useful for putting a name to something because then you can go forth and talk about it. One of the main reasons...

Product Thinking and Design Thinking are two methods whose goals are intertwined. Product Thinking Product Thinking looks at drivers and the competitive landscape. It helps you...

2020 has changed how customers interact with their favorite brands. Companies have had to get creative in the way they communicate with their customers,...

Today, the customer experience looks much different from a few mere months ago. In particular, consumer-packaged goods have transformed completely from their retail presence,...

At Axway, we want all our employees (aka Griffins) to be able to walk in our customers’ shoes, understand their business challenges, and how...

Omniexperience is the key to surviving the present and thriving in the future. Omniexperience is differentiating your company's offerings. Sounds great, but... Omni-what-the-heck? Before we dive into this...

The Office of the Comptroller in the State of Maryland is responsible for crucial organizational practices from collecting taxes, to salary disbursement to state...

Screen scraping (also known as web scraping), like many other computer-generated capabilities, is a tactic used to gather information. Unfortunately, it’s also used by...

Customer experience has always been a powerful force in business success. A good experience elevates the brand, reliability, and trust in a company. It’s...

In March, we shared with you the journey of our Axway colleague, Piyush Gupta, from India to join our Paris team. This month, we...

I worked in a fantastic API Product Culture on an API team that truly served our stakeholders with insight, empathy and a thoughtful approach....

What's omniexperience? An omnichannel strategy harmonizes the customer’s path into your organization. It’s about unifying the customer’s experience within your organization’s processes (often a...

Some things never change! Businesses want to innovate, drive down costs, expand their geographic reach and grow their market share. Yet, in a world...

Digital transformation for the future is necessary if you want to stay competitive. Your company can’t compete on a global scale if it’s lacking...

DevOps and Axway’s AMPLIFY API Management came to the rescue for the Mediterranean Shipping Company (MSC). MSC, a global shipping leader, needed to increase...

In order to thrive in an extremely competitive market and have a smooth digital shopping experience, retailers need to make use of new technology...

Here is an interesting article from Axway's Suraj Kumar, Vice President Global Solutions Management on how AI will help drive your customer experience strategy to differentiate and...

Throughout the year 2017, the data points continued to grow and grow in an amazing way. Good examples of these sources include KPMGs papers...

Lean Six Sigma is a business and process continuous improvement and management methodology combining two separate approaches: "Lean Thinking" and "Six Sigma." Both methodologies...

In the Age of the Customer, providing a top-notch customer experience will increasingly be seen as table stakes, as more and more companies launch...

APIs are often seen as a technology only but they are the essential infrastructure to enable any new User Experience (UX). In this case,...

UPDATED 11/14/18 According to the 2017 International Air Transport Association (IATA) figures, commercial airlines posted their strongest financial performance ever in 2016—reporting $35.6 billion in...

Customer Experience is the top Enterprise digital initiative these days. Therefore, it is a mission-critical agenda item and strategic differentiation across the board, but...

In today’s hyper-connected world, everything changes so fast, giving you no other choice but to act or react for digital transformation: New nimble and...

In large organization’s journey to digital, Managed File Transfer (MFT) owners are often left behind because they are not able to deal with new...

API adoption in large organizations has been taking a few years and is along a path of increasing business value. API adoption On one hand, we...