In a just-released Axway consumer survey, a majority of Americans say they want greater transparency in how companies handle and track their data. They’re...

How do you become a brand-new organization overnight? That’s a question a leading U.S. insurer had to answer after a major corporate restructuring. The annuities...

Innovative customer service is not often the first thing that springs to mind when people think of government bureaucracy. And yet, Germany’s federal labor agency...

ENGIE GROUP is a global leader in innovative, low-carbon energy and services. It is France’s largest producer of onshore wind and solar power and...

Concepts are useful for putting a name to something because then you can go forth and talk about it. One of the main reasons...

Product Thinking and Design Thinking are two methods whose goals are intertwined. Product Thinking Product Thinking looks at drivers and the competitive landscape. It helps you...

2020 has changed how customers interact with their favorite brands. Companies have had to get creative in the way they communicate with their customers,...

Today, the customer experience looks much different from a few mere months ago. In particular, consumer-packaged goods have transformed completely from their retail presence,...

At Axway, we want all our employees (aka Griffins) to be able to walk in our customers’ shoes, understand their business challenges, and how...

Omniexperience is the key to surviving the present and thriving in the future. Omniexperience is differentiating your company's offerings. Sounds great, but... Omni-what-the-heck? Before we dive into this...