Tag: customer experience
The Happiness Model: How happy employees create customer satisfaction
2020 has changed how customers interact with their favorite brands. Companies have had to get creative in the way they communicate with their customers,...
4 tips for Digital Transformation during COVID with Victor Lee
Today, the customer experience looks much different from a few mere months ago. In particular, consumer-packaged goods have transformed completely from their retail presence,...
Celebrating International CX Day at Axway
At Axway, we want all our employees (aka Griffins) to be able to walk in our customers’ shoes, understand their business challenges, and how...
Office of the Comptroller of Maryland gains security and supports service innovation with Axway
The Office of the Comptroller in the State of Maryland is responsible for crucial organizational practices from collecting taxes, to salary disbursement to state...
5 reasons to put people at the center of your business
Customer experience has always been a powerful force in business success. A good experience elevates the brand, reliability, and trust in a company. It’s...
Employee Spotlight: Iolanda Marin brings a commitment for Customer Experience to Axway
In March, we shared with you the journey of our Axway colleague, Piyush Gupta, from India to join our Paris team. This month, we...
What’s omniexperience? Hint: It’s not about you!
What's omniexperience? An omnichannel strategy harmonizes the customer’s path into your organization. It’s about unifying the customer’s experience within your organization’s processes (often a...
Why you need digital transformation for the future
Digital transformation for the future is necessary if you want to stay competitive. Your company can’t compete on a global scale if it’s lacking...