Tag: customer experience
Open banking in the near future: reading the tea leaves
People have come to us for advice on where open banking is headed, certain that it's well developed and firmly entrenched in today's digital...
Commerzbank enables truly customer-centric services powered by Axway
Commerzbank is a leading German bank with an international presence, serving private and small business customers as well as corporates, multinationals, financial service providers,...
Get to know the customer: Meet Julien Bichon of Natixis
In our series, “Get to know the customer,” Axway focuses on getting to the heart of the people behind our customers in an informative behind-the-scenes Q&A.
Last...
Bpifrance moved their MFT solution to the Cloud helping small businesses during COVID-19
Bpifrance is a French public investment bank, responsible for supporting entrepreneurs and keeping the French economy innovative and competitive. The organization finances sustainable and responsible...
Get to know the customer: Meet Scott Marshall from AmerisourceBergen
In our new series, "Get to know the customer," Axway will focus on getting to the heart of the people behind our customers in...
An API-first organizational shift gives HM Health Solutions better digital experiences with Amplify API...
In an increasingly competitive U.S. healthcare industry, HM Health Solutions’ clients face a fast-moving regulatory landscape, as well as customers who expect better, more...
Hong Kong telco is accelerating service innovation with the Amplify API Management Platform
The impact of an API platform in updating your IT infrastructure and generating better agility is demonstrated in Hong Kong telco’s success story.
When a...
How Brazilian rewards company Livelo is offering innovative and seamless points programs with Amplify
The largest rewards company in Brazil, Livelo, is a young, digital-native business that’s creating brilliant digital experiences for customer and employee rewards.
The born-online company...
Full steam ahead: Railinc keeps millions of rail assets rolling 24/7 with Axway’s Managed...
A critical component of the North American transportation infrastructure, Railinc, supports commercial and government organizations with the information services they need to coordinate millions...
Groupe AGRICA frees IT to focus on innovation with Axway Managed File Transfer solution
Groupe AGRICA, headquartered in Paris, France, is the axis point for the agricultural world and pensioners. They play a strategic role in delivering time-sensitive...
How ASEAN clears cargo faster and boosts Southeast Asia trade with Axway B2B Integration
The story of how 10 Southeast Asian nations banded together to supercharge intraregional trade by building faster, more efficient electronic customs processes is a...
How PermataBank gave APIs free rein to drive growth in the new digital economy...
PermataBank is one of Indonesia’s leading banks and a pioneer in mobile banking and mobile cash technology. Its success in harnessing the potential of...
CommonSpirit Health speeds ahead with data-driven patient services
With Axway’s Amplify API Management Platform, CommonSpirit Health has developed a rigorous data governance framework that helps ensure sensitive medical data is always protected....
Powered by Axway, Fabrick is vying to become Europe’s leading open finance ecosystem
A pioneer in open finance headquartered in Milan, Italy, Fabrick helps banks and third-party solution providers connect and innovate together.
With Axway’s Amplify API Management...
How AVEM is reusing architecture to turbo-charge client onboarding
We’ve all had our fair share of projects that ran a bit behind schedule — or even a lot. But when payments specialist AVEM...
Modernizing France’s social security services with URSSAF – Caisse Nationale
Thanks to Axway’s Amplify API Management Platform, URSSAF - Caisse Nationale is now handling more than four million daily secure API transactions. And it’s...
Consumers say they worry about their data security and privacy: Build brilliant digital experiences...
In a just-released Axway consumer survey, a majority of Americans say they want greater transparency in how companies handle and track their data. They’re...
How one leading American insurer rapidly scaled its business with Axway’s Managed Cloud for...
How do you become a brand-new organization overnight? That’s a question a leading U.S. insurer had to answer after a major corporate restructuring. The annuities...
Germany’s Bundesagentur für Arbeit enables secure, efficient eGovernment services powered by Axway
Innovative customer service is not often the first thing that springs to mind when people think of government bureaucracy.
And yet, Germany’s federal labor agency...
ENGIE Group powered by Axway Amplify API Management Platform: Leveraging data for smarter energy...
ENGIE GROUP is a global leader in innovative, low-carbon energy and services. It is France’s largest producer of onshore wind and solar power and...
Securing sensitive data: Amplify API Management Platform gives a leading U.S. healthcare provider the...
All across the United States, security in healthcare is a much-needed asset to deliver better patient experiences across the board.
A leading U.S. healthcare provider...
How Askrindo turned insurance industry disruption into rapid innovation with API Management in the...
“To build our business and reduce the risk of being disrupted by an emerging generation of Fintech startups, we knew it was vital to...
AmerisourceBergen leverages two solutions from Axway
AmerisourceBergen is a pharmaceutical supply chain distributor with over 100+ years of experience. Their roots run deep in innovation and niche delivery.
By offering exceptional...
Multiexperience vs Omniexperience
Concepts are useful for putting a name to something because then you can go forth and talk about it. One of the main reasons...
Is Product Thinking the same as Design Thinking?
Product Thinking and Design Thinking are two methods whose goals are intertwined.
Product Thinking
Product Thinking looks at drivers and the competitive landscape. It helps you...
The Happiness Model: How happy employees create customer satisfaction
2020 has changed how customers interact with their favorite brands. Companies have had to get creative in the way they communicate with their customers,...
Four tips for Digital Transformation during COVID with Victor Lee
Today, the customer experience looks much different from a few mere months ago. In particular, consumer-packaged goods have transformed completely from their retail presence,...
Celebrating International CX Day at Axway
At Axway, we want all our employees (aka Griffins) to be able to walk in our customers’ shoes, understand their business challenges, and how...
Omniexperience: The key to differentiation
Omniexperience is the key to surviving the present and thriving in the future.
Omniexperience is differentiating your company's offerings.
Sounds great, but...
Omni-what-the-heck?
Before we dive into this...
Office of the Comptroller of Maryland gains security and supports service innovation with Axway
The Office of the Comptroller in the State of Maryland is responsible for crucial organizational practices from collecting taxes, to salary disbursement to state...
Four problems with screen scraping that an API-First approach solves
Screen scraping (also known as web scraping), like many other computer-generated capabilities, is a tactic used to gather information. Unfortunately, it’s also used by...
5 reasons to put people at the center of your business
Customer experience has always been a powerful force in business success. A good experience elevates the brand, reliability, and trust in a company. It’s...
Employee Spotlight: Iolanda Marin brings a commitment for Customer Experience to Axway
In March, we shared with you the journey of our Axway colleague, Piyush Gupta, from India to join our Paris team. This month, we...
API Product Culture: Ways to Win
I worked in a fantastic API Product Culture on an API team that truly served our stakeholders with insight, empathy and a thoughtful approach....
What’s omniexperience? Hint: It’s not about you!
What's omniexperience? An omnichannel strategy harmonizes the customer’s path into your organization. It’s about unifying the customer’s experience within your organization’s processes (often a...
Axway helps DB Schenker modernize and brings a new subscription model to the fold!
Some things never change! Businesses want to innovate, drive down costs, expand their geographic reach and grow their market share. Yet, in a world...
Why you need digital transformation for the future
Digital transformation for the future is necessary if you want to stay competitive. Your company can’t compete on a global scale if it’s lacking...
MSC: Why they embraced DevOps and AMPLIFY API Management
DevOps and Axway’s AMPLIFY API Management came to the rescue for the Mediterranean Shipping Company (MSC). MSC, a global shipping leader, needed to increase...
Leveraging APIs to create a digital shopping experience
In order to thrive in an extremely competitive market and have a smooth digital shopping experience, retailers need to make use of new technology...
How AI is transforming customer experiences and the role of APIs
Here is an interesting article from Axway's Suraj Kumar, Vice President Global Solutions Management on how AI will help drive your customer experience strategy to differentiate and...
Omnichannel is not the answer!
Throughout the year 2017, the data points continued to grow and grow in an amazing way. Good examples of these sources include KPMGs papers...
What does Lean Six Sigma mean to your digital business?
Lean Six Sigma is a business and process continuous improvement and management methodology combining two separate approaches: "Lean Thinking" and "Six Sigma." Both methodologies...
Want to improve customer experience? Just hack it!
In the Age of the Customer, providing a top-notch customer experience will increasingly be seen as table stakes, as more and more companies launch...
Ever heard of User Experience APIs?
APIs are often seen as a technology only but they are the essential infrastructure to enable any new User Experience (UX). In this case,...
Aviation industry: Ready for Customer Experience Networks (CX)
UPDATED 11/14/18
According to the 2017 International Air Transport Association (IATA) figures, commercial airlines posted their strongest financial performance ever in 2016—reporting $35.6 billion in...
Deliver superior customer experience with Customer Experience Network (CXN)
Customer Experience is the top Enterprise digital initiative these days. Therefore, it is a mission-critical agenda item and strategic differentiation across the board, but...
The race to Digital Transformation
In today’s hyper-connected world, everything changes so fast, giving you no other choice but to act or react for digital transformation: New nimble and...
MFT needs API
In large organization’s journey to digital, Managed File Transfer (MFT) owners are often left behind because they are not able to deal with new...
The five maturity stages for API adoption
API adoption in large organizations has been taking a few years and is along a path of increasing business value.
API adoption
On one hand, we...