Customer experience has always been a powerful force in business success. A good experience elevates the brand, reliability, and trust in a company. It’s not just a single interaction with your business — it continues for the lifespan of the relationship and changes based on the needs of the customer.
But especially now, with the increasing shift to remote work, customer needs are constantly changing. And successful businesses need to be able to not just meet these needs but anticipate and plan for new ones.
So where do you start in evaluating, or re-evaluating your company’s track record on customer experience? Start with putting people at the center of your business. We’ve put together this infographic summarizing some key stats around customer experience to help you get started.
Customer experience infographic
Before the world changed virtually overnight, customer experience (CX) was already a priority for business leaders.