When a global manufacturer reached out to us, they were facing mounting challenges with their existing EDI infrastructure. The system had become increasingly difficult to manage internally — especially when onboarding new partners or integrating across multiple platforms. Their main concern was operational delays and the growing risk of penalties due to slow or failed response times. What they needed was a solution that offered flexibility, transparency, and speed.
The company’s key stakeholder was already familiar with our team from a previous collaboration. This was instrumental in initiating the conversation. Rather than offering a detached proof of concept, we proposed a pilot using real-world customer data. This allowed us to demonstrate not just technical feasibility, but the level of responsiveness, support, and configuration flexibility they could expect with Axway. The pilot’s success was a pivotal moment, as it gave the customer confidence that modernizing didn’t have to mean months of disruption.
But we also had to get creative. Their annual IT budget was already committed to the existing provider, so we structured the agreement to minimize initial costs. This allowed them to move forward without derailing their financial plans, proving that modern B2B integration can be both strategic and financially responsible.
Other vendors were in the mix, but our deep expertise in EDI, combined with strong differentiators like our native OFTP connector, API readiness, and ability to support hybrid cloud environments, set us apart. Competitors lacked the domain-specific knowledge, scalability, and integration flexibility required in such a complex, fast-moving environment.
See also: 6 signs your EDI provider might be overselling their capabilities
A great win-win. And a strong reminder of why enterprises around the world continue to choose Axway B2B. We’re proud to welcome new customers moving away from competitive solutions like QAD, TIBCO, IBM Sterling, OpenText, and others, as well as support existing customers who’ve trusted us for 10, 20, or even more years. They all share a common goal: becoming more connected, more compliant, and more competitive — without the fear of penalties, SLA breaches, or missed opportunities.
And you? Still spending more time maintaining legacy systems than embracing what’s next?