Three key benefits of implementing a digital MFT shared service

Most corporations rely on some form of Managed File Transfer (MFT) to support critical business processes. Therefore, implementing a digital MFT shared service is key to any enterprise. During that digital transformation, you will likely encounter challenges. Adopting a digital MFT shared service model that can rapidly adapt to improve the customer experience with self-service for real-time engagement and on-demand consumption through APIs can help mitigate those challenges.

Here are three key benefits of implementing a digital MFT shared service.

Support service infrastructure migrations, consolidations and upgrades

An API-enabled digital MFT shared service automates many of the steps that are manual and error-prone today. For example, APIs can retrieve configuration snapshots from DEV, promote to TEST and then to PROD, eliminating redundant manual efforts and reducing costs associated with human error.

Digitally enabling an MFT shared service reduces operational costs, speeds time to market for new services, and reduces the time, complexity and impact of upgrades. By eliminating one-off proprietary customizations and extensions, you can promote adoption to reduce TCO and minimize “shadow IT,” to better enforce security, compliance and data governance policies

Monetize services

Consolidating disjointed MFT services into a single digital MFT shared service will increase adoption by multiple business units and partners. However, higher costs for infrastructure or other resources to support more users cannot be absorbed in an IT budget without savings or revenues to offset those costs.

IT can expand user cases beyond traditional batch and B2B exchanges to monetize new digital interactions via mobile apps, web portals and interfaces delivered by IoT enabled experiences.

Improve SLAs and operational efficiency with visibility and analytics

A shared service is not just technical sharing of infrastructure and middle-ware services across lines of business. Its most important job is to deliver high quality and performance to consumers of the service. Gain end-to-end visibility through Managed File Transfer analytics.

Shared service teams need to be able to answer questions like: Where’s the file? What’s

the status of each application, system or human activity involved in the interaction? Have any associated SLAs been compromised? Are any security certificates expired or about to expire? What are the traffic patterns and service levels over the past weeks and anticipated in the future?

A digital MFT shared service that provides the visibility operators and consumers need to answer these questions, speeds turnaround times from service request to response, and keeps critical business processes flowing.