How long is it when a partner or customer are approved to when they are transferring files with your organization? If that time was shorter, would you have a quicker time to revenue?
In the digital age, we have become accustomed to immediate results. We click and buy. When we shop for a digital book, we expect to immediately be able to download that book. If customers are signing up with your organization via a portal and it takes days until they are exchanging their first data with your organization, there is a disconnect in expectations and the real customer experience delivered.
Organizations are spending tremendous amounts of resources to build apps to deliver on the promises of digital and lower friction with the organization. These efforts can fall flat if at the end of the digital workflow the process is handed off to a work queue for humans to complete. These work queues are often serviced by a fixed group of individuals that do not scale with seasonality in workload.
With MFT, the last step is frequently having an administrator provision a partner in the MFT gateway and set up the file flows needed by the partner. Being responsive to business needs through providing a quick response to partner onboarding requests requires having adequate skilled administrators on hand to respond to request volumes.
This can be a challenge if there are frequent large swings in request volumes. Additionally, administrators are human and provisioning errors can occur. Error rates can be made worse when peak volumes are pressuring the team to work quickly.
Digital MFT Shared Service benefits
One of the big benefits enterprises are seeing from digital MFT shared services is the ability to run the MFT gateway in a “headless” mode. This means integrating the digital MFT solution into your overall digital app strategy.
A digital partner portal allows the partner to sign up as a partner. The portal then executes the business process to approve the partner. Upon approval, the app then utilizes the APIs of the MFT gateway to provision the partner and subscribe him to the appropriate file flows.
This approach can dramatically shorten the time required to provide the partner, allows the skilled administrators to focus on other work and helps error-proof the process.
For more information on Digital MFT Shared Service, click here.