Tag: customer experience network
AMPLIFY Analytics: ensuring SLAs
AMPLIFY Analytics allows you to turn your data into real-time insights for your company. This process helps to ensure your SLAs (Service Level Agreements)...
Get on board for value-based digital transformation
Some don't get it. What is this term a Customer Experience network? Others, using the term or not, clearly do get it and have...
Want to improve customer experience? Just hack it!
In the Age of the Customer, providing a top-notch customer experience will increasingly be seen as table stakes, as more and more companies launch...
Aviation industry: Ready for Customer Experience Networks (CX)
UPDATED 11/14/18 According to 2017 International Air Transport Association (IATA) figures, commercial airlines posted their strongest financial performance ever in 2016—reporting $35.6 billion in net...
Amazon giant: It’s not the fittest who survive
Year after year from 2006 to 2016, Amazon growth grew by 27% on average (1). Its online eCommerce business, per Deloitte, has even seen...
Amazonian fear? Don’t go at it alone!
With the announcement of Amazon.com purchasing Whole Foods, there is much to read. The potential, the impact, the reality and the fear from this...