Aviation industry: Ready for Customer Experience Networks (CX)
UPDATED 11/14/18
According to the 2017 International Air Transport Association (IATA) figures, commercial airlines posted their strongest financial performance ever in 2016—reporting $35.6 billion in...
Beyond Omnichannel: CX networks next challenge for supply chain
Traditionally, organizations have adopted an Omnichannel approach to unifying the customer experience, but this is often not sufficient or successful in delivering ROI. Omnichannel...
Ready for serialization/DSCSA compliance?
The next major milestone under the Drug Supply Chain Security Act (DSCSA) will occur in November 2017 when manufacturers begin to apply identifiers to...
Digitizing the pharma supply chain: improve patient safety
In response to globalization and heightened competition, complex supply chain ecosystems have emerged across the pharmaceutical industry. The result is the number of raw...
Supply chain organization: All I want is a digital business strategy
Dear Santa,
I work for an organization that operates in the global supply chain, and I hope the North Pole is treating you well and...