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Digital Business

Customer experience

Customer Experience–get your board on board

Once upon a time, it was enough to have a great product and the right price tag. Correction–once upon a time it was enough...
What does Lean Six Sigma mean to your digital business?

What does Lean Six Sigma mean to your digital business?

Lean Six Sigma is a business and process continuous improvement and management methodology combining two separate approaches: "Lean Thinking" and "Six Sigma." Both methodologies...
Amazon API Gateway

Get on board for value-based digital transformation

Some don't get it. What is this term a Customer Experience network? Others, using the term or not, clearly do get it and have...

Want to improve customer experience? Just hack it!

In the Age of the Customer, providing a top-notch customer experience will increasingly be seen as table stakes, as more and more companies launch...
Robotic Process Automation

What is Robotic Process Automation?

Process automation and digitization have been around for many years in the service sector, from workflow engines and electronic document management (EDM) systems to...
HIP cure

Time for cloud-based B2B EDI integration managed service

The data explosion we are experiencing is creating more sophisticated customers with new and ever-increasing expectations. Business users are looking to innovate and capture...
Finextra research

Amazon giant: It’s not the fittest who survive

Year after year from 2006 to 2016, Amazon growth grew by 27% on average (1). Its online eCommerce business, per Deloitte, has even seen...
Customer Experience Networks

Amazonian fear? Don’t go at it alone!

With the announcement of purchasing Whole Foods, there is much to read. The potential, the impact, the reality and the fear from this...
Hybrid Integration Platform

Disruption and cooperation go hand-in-hand in innovation

UPDATED 10/31/18 Disruption and innovation are two highly over-used words. I should know, I used them as currency for the longest time. Both words elicit...
hybrid architecture examples

IDC Directions 2017 and how it’s relevant to Axway

UPDATED 10/31/18 Back in 2017, I had the chance to attend the IDC Directions 2017 conference. If you are not familiar with IDC, let me...

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