Correlating internal and external event data from other business processes is one of the most challenging parts of solution visibility.
The key feature of any Managed File Transfer (MFT) solution is visibility. No wonder companies continue to invest heavily in effective file transfer management solutions to meet the growing needs of organizations, ensuring ease of use and self-service for users. Allowing them to meet your expectations regarding file transfer status enables you to save money and improve service for your business.
Investment in visibility solutions is driven by the ever-increasing volume of files and by the number of discrete events. But recording this amount of data and providing useful information from it becomes a challenge.
The ability to correlate internal and external event data from other business processes is one of the most challenging parts of MFT solution visibility. When information is delivered to the event database, it is usually recorded in an “ acknowledged” order.
This means that they are not classified at the time they occurred, by process or file transfer to which they are associated. It becomes a challenge for the tool to create an order of what appears to be a random set of events.
Customer Experience Era
At the end of the process described above, you have a solid tool for answering the questions “Where is my file?”, “What is the state of my transfer?” and “What happened to my business transaction?” If you can send access to the tool to other users, you can also have self-service visibility. Whether these solutions are being used by IT administrators or business relationship managers, this is a tool that supports a reactive process. Users and administrators are using the visibility tool when researching an issue or receiving an alert when addressing a static Service Level Agreement (SLA) deadline.
MFT Analytics introduction
Taking visibility to the next level is the goal of MFT Analytics. The tools currently used allow you to search for a transfer status and an alarm within static limits. With this, the next step is to learn from the event history. You can learn what to expect when it comes to transfer volumes and partner activities on a particular day or time.
With MFT Analytics, you can move from reactive questions like “Where is my partner file?” to proactive questions “How is my partner doing with your transfers today?”. This allows the person responsible for this process to have the autonomy to mitigate and solve a potential problem.
Discover more, learn how everything is data and feeds analytics, MFT is no exception!